How can we help?

We offer pre-orders on items that are currently out of stock. Please check product pages for information on product timelines. All pre-orders require payment to be made at checkout. Although we will try to give an exact estimate on the product page, shipping dates are not guaranteed and delays may occur. Please note; if you have ordered multiple items and an item is on pre-order, then your preorder item will be shipped separately once it is in stock. Delivery fees may apply.

Please review the product page for estimated timelines. If you’ve ordered an out of stock item, please make sure the following emails are in your contact list in order to receive updates: support@hellolover.com and orders@hellolover.com

Due to the nature of these products an exchange/return service is not available. We are unable to replace products due to change of mind or which do not meet your expectations, so please choose carefully before you purchase. We meet all our obligations under the New Zealand Consumer Guarantees Act or Fair Trade Act. Feel free to reach out to our Customer Care team at support@hellolover.com if you have any questions.

If you believe your product is faulty or damaged, you may be eligible for a refund in the form of a store credit or exchange. To arrange this, please contact support@hellolover.com with the details of your fault and order number within 7 days of purchase. An image or video of the product is always helpful to receive. Refunds will be processed in the form of a gift card for store credit. Credits are for the price of the product, and do not include the cost of shipping.

Due to the nature of these products an exchange/return service is not available. We are unable to replace products due to change of mind or which do not meet your expectations.

Hello Lover is committed to protecting your privacy. You may be asked to provide valid photo identification when returning a product so that we can record your name, address and other identification details. The Personal Information (as defined in the Privacy Act 1988 (Cth)) collected will be stored and used in accordance with the Hello Lover Privacy Policy.

Our warranty policy covers products for one year from the date of purchase. It covers faults and defects that occur due to manufacturing failure. 

Damage or faults that occur as a result of misuse, accident, or general wear and tear, are not covered by our warranty policy. If your product cannot be repaired, we will replace it with one that is of the same, or similar model. If a repair or replacement is not possible, we will provide a refund in the form of a store credit.

You can log into your account by clicking on the face icon within the upper right corner of our website, or click the link here. Enter your email address and password, or click register if you would like to make an account.

If you’ve previously made a one-time order or multiple orders from hellolover.com — then your account is waiting for you to claim it! Just visit this registration link and sign-up using the exact same email address you used to place your previous order. 

Once you’ve created a password and confirmed your email address, you will see your order history and shipping address details.

Easy! You can edit all of your information under the “Your Details” section of your Hello Lover account.

No way! Your privacy is important to us and your information will only be passed onto third parties in accordance with our Privacy Policy.

We keep your purchase between us by using ‘Hello Health’ on your statement. 

We accept all major credit cards, PayPal and Afterpay. If using PayPal eCheck, please allow extra time for us to process your order since PayPal takes an additional 3-5 business days to process the order, before our system is able to continue with fulfilment and shipping.

At Hello Lover, your security while shopping with us online is a priority and we respect the sensitive nature of any personal information you provide.As such we have taken all reasonable measures to ensure a secure online purchase environment using 128 bit Secure Sockets Layer (SSL) encryption, so that your personal and payment details are kept safe at all times. To verify you are on a secure page look for a padlock icon in your browser address bar, this verifies the authenticity and integrity of our website security.

From time to time, we will collect your personal details online so you can continue to enjoy the best Hello Lover experience possible. Your precious details are safe with us and will only be used to deliver you the services you have requested. To view our full Privacy Policy click here.

100% Yes. We only sell products from brands that undergo extensive testing and are made with high grade materials. Where possible, we source products that use 100% premium or medical grade silicone. For more information on product details, please view the material + details section on the individual product pages.

As a business, we are constantly looking at ways to do better for our planet. ​​Where possible, Hello Lover uses sustainable materials and minimal packaging. Your purchase is wrapped in Hello Lover branded materials that are 100% compostable, recyclable or made from recycled materials. We also use compostable delivery bags with recyclable and compostable paper cushioning to minimise any damage during this process. After the bag has served its purpose, simply recycle or compost at home, or in a commercial facility. Depending on the size of your order, it may be delivered in a plain cardboard box which we encourage you to reuse or recycle.

We work with brands from across the world to bring you the best in global sexual wellness. Countries include Australia, UK, USA, Germany, China and more. Please see individual product pages for manufacturing details.

Drop us a message at support@hellolover.com or get in touch via live chat. We are happy to help!

With a goal of offering the brands and styles you want, in the sizes you need, we are constantly on the lookout for new brands. If you know of a brand, product or size that would be a great fit for you and Hello Lover, then we’d love to hear about it.

Well Hello Lover! Send us an email at wholesale@hellolover.com and our team will be in touch soon.

Yes! We partner with the best brands in the world who make high quality, super safe and fuss-free essentials. Hello Lover approved.

For information on specific ingredients, materials and purposes of a product, please see the individual product page.

Most products include an instruction booklet. Please see individual product pages for more information or feel free to contact us on support@hellolover.com if you have further questions.

Most products we sell are designed to be charged via a USB cable. However please read the product descriptions on our website carefully as some do require batteries which are not included in your order.

We recommend you don’t place toys in the dishwasher or washing machine to clean them. Instead, wash with a toy cleaner, or warm water with mild soap. In terms of using your toy in the bath or shower, please see the toy's specific instructions.

We recommend using a water-based lubricant with your toy. When using a silicone toy, avoid using silicon or oil-based lubricants as this may degrade your toy.

For optimum hygiene, make sure your sex toy is cleaned before and after use. We recommend using either a good-quality sex toy cleaning spray, or warm water with mild soap. Pat to dry with a clean towel and store in a cool, dry and hygienic place (a bag is ideal). 

It’s important to note that sex toys should be stored separately from each other. Sex toys with different types of materials can damage each other if left in contact.

As champions of pleasure for all, we nurture an inclusive and vibrant workplace culture. If you feel you’re the right fit, then drop us a booty call at careers@hellolover.com We can’t wait to hear from you!